1) What is your hourly rate?

a. APPlumbing does not charge by the hour, we charge by the job and YOU will know how much we are charging for each job BEFORE we start any work. The benefit is catered to the consumer. If the job takes longer than expected, you don’t pay a dime more.

2) Do you charge for travel time?

a. Not inside Hampton Roads. Due to our special skillset, we are often asked to travel outside the Hampton Roads area for special projects. In those, unique cases, we may propose a special fee.

3) Do you charge for overtime?

a. No, AP Plumbing does not charge for overtime work. Because we do not charge by the hour, there is no overtime. To fix a leak at 2:00 AM will cost the same as fixing the same leak would at 2:00 PM.

b. This policy is another great benefit you as the consumer have by hiring AP Plumbing. NO OVERTIME CHARGES!!

4) If you give me a quote, will you ever exceed that price?

a. Not for the work listed on the quote.

b. Sometimes we will run into unusual situations after we start the job that may require additional work. We will always stop, inform you of the situation and complete another quote for any price changes. We will always present them to you for approval.

5) What is your normal response time?

a. For emergency calls, we often respond in 60 minutes or less. In some cases we can be onsite within 20 minutes! (we cannot be held responsible for traffic, weather or other unforeseen items)

b. For service calls that are scheduled during normal business hours, we try and provide all of our clients with a 3 hour “window of time” for us to arrive. This allows you the consumer time to make any necessary arrangements and allows our Technicians plenty of time to complete any unexpected repairs on their previous calls.

c. Our office staff is in constant communication with our Technicians to help expedite them to your home or office ASAP!

6) Are you a licensed contractor?

a. Yes. AP Plumbing is a licensed plumbing contractor (C-36) in the state of Virginia. Please feel free to go to the Contractor’s State License Board (CSLB) website to check us out.

b. Remember, if an unlicensed contractor completes work on your home, and anything goes wrong, you may have a problem with your insurance company paying for any related damages! (and he definitely doesn’t have any!)

7) Do you have insurance?

a. Yes. AP Plumbing carries General Liability insurance, Workman’s Compensation insurance and insurance on all our vehicles.

b. For all of our Property Management clients, we can provide all necessary waiver of subrogation endorsements as well as the “added insured” endorsement your firm may require.

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